Refund policy

At Sorrell Fashion, we aim to provide high-quality clothing and a smooth shopping experience. If you are not satisfied with your purchase, our return and refund policy is designed to be simple, fair, and customer-friendly.

2. Return Eligibility

You can request a return if:

  • Product is unused, unwashed, and in original condition
  • All tags and packaging are intact
  • Request is made within 7 days of delivery
  • You received a defective, damaged, or wrong item

3. Non-Returnable Items

Returns are not accepted for:

  • Sale or discounted items
  • Products damaged due to improper use
  • Items without original tags or packaging

4. How to Request a Return

Follow these steps:

  1. Contact us on WhatsApp/Call: 0306-0052902
  2. Or email at thesorrell2025@gmail.com
  3. Provide your order number and issue details
  4. Our team will guide you with the return instructions

5. Exchange Policy

  • Exchanges are available for size issues or defective items only
  • Must be requested within 7 days
  • Exchange depends on stock availability

6. Refund Policy

  • Refunds are only provided for defective or incorrect items
  • After inspection, refunds are processed within 5–7 working days
  • Payment will be returned via bank transfer or original method

7. Shipping Policy

  • Return shipping cost will be paid by the customer
  • If the mistake is from our side (wrong/defective item), we will cover delivery charges

8. Important Guidelines

  • Please check size chart carefully before ordering
  • Minor color differences may occur due to lighting or screen resolution

9. Contact Information

For support or queries:

📞 Phone / WhatsApp: 0306-0052902
📧 Email: thesorrell2025@gmail.com
📍 Location: Islamabad, Pakistan