Shipping policy

  • 1. Order Processing

    • All orders are processed within 1–3 working days after confirmation
    • Orders placed on weekends or public holidays will be processed on the next working day

    2. Delivery Time

    • Standard delivery time is 3–5 working days across Pakistan
    • Remote areas may take 5–7 working days

    3. Shipping Charges

    • Shipping charges will be calculated at checkout or communicated at the time of order
    • We may offer free delivery on selected promotions or minimum order value

    4. Cash on Delivery (COD)

    • We offer Cash on Delivery (COD) all over Pakistan
    • Customers must ensure availability to receive the parcel on delivery

    5. Order Tracking

    • Once your order is shipped, you will receive a tracking ID via SMS or WhatsApp
    • You can track your order through the courier service

    6. Delivery Issues

    • If you are unavailable at the time of delivery, the courier may attempt re-delivery
    • In case of failed delivery, please contact us immediately

    7. Delays

    While we aim for timely delivery, delays may occur due to:

    • Weather conditions
    • Public holidays
    • Courier service issues

    Sorrell Fashion is not responsible for delays caused by third-party courier services.

    8. Damaged or Open Parcels

    • Please do not accept parcels that are tampered with or damaged
    • Report such issues immediately to our support team

    9. Contact Information

    For any shipping-related queries:

    📞 Phone / WhatsApp: +92-306-0052902
    📧 Email: thesorrell2025@gmail.com
    📍 Location: Islamabad, Pakistan